Customer Story

A Vital Configurator

Learn how North Shore Window & Door uses Edgenet as a simple and elegant solution to complex projects and beyond.

Industry

Luxury Windows & Doors

Location

Ronkonkoma, NY • Bridgehampton, NY

Solution

Custom Configuration & Quoting

As a dealer, I’m only able to process orders as fast as my quote tools allow. My day consists of constant interruption while trying to stay focused on the project at hand. Using an Edgenet m2o configurator solves these problems for me, as it handles complex projects in a simple and elegant way. m2o is also a great teaching tool for new employees, and always improving based on what Edgenet hears from us, the dealers.

So often manufacturers design quote tools to make it easier on themselves. It seems that every manufacturer I talk to wants more sales. In fact, they often say sales is their bottleneck. Then shouldn’t the quote tool be exactly what dealers find useful and easy to quote and order more projects? Yet too often it feels like we are merely given simplified access to their order entry system.

Although this is sold to us as a feature, it doesn’t help me teach my fellow employees and customers about the products. Instead it usually forces me to spend valuable time teaching them the “work-arounds” of getting the software to do what we need. I prefer Edgenet m2o software, as it’s fast, simple, and gets right to the point of increasing my quotes and orders.

m2o is a great teaching tool for new employees, and always improving based on what Edgenet hears from us, the dealers.

Rich RaffaNorth Shore Window & Door